Frequently Asked Questions Before Importing Goods

Answers to help start the discussion. The proposed solution and scope of work are confirmed based on the correct shipment information.

Questions and Answers

What do I need to send for consultation?

Start with product images or links, quantity, pickup location in China, delivery location in Vietnam, and documentation requirements. If available, also provide material details, model, package dimensions, and goods-ready date. Information that is not yet certain should be marked as tentative; the receiving representative will discuss any additional data needed based on the goods.

What support does TBS provide if I already have a supplier?

You can discuss the work you need support with, such as receiving goods, counting, transportation, and documentation. Clearly state what the supplier or your company has already handled. The accepted scope, responsible party, and handover results are confirmed for each shipment after the initial review.

How do I get started if I do not yet have a supplier?

Prepare product criteria, samples or images, order scale, and transaction requirements. TBS will discuss the sourcing scope, information verification, and sample collection if needed. Screening results should clearly state verification limitations and do not replace the order's acceptance criteria.

What is the basis for determining costs?

Costs depend on the goods, quantity, packaging, pickup and delivery locations, service scope, and timing of execution. The quotation should specify included and excluded work, units of calculation, and applicable conditions. Any estimated items should be identified for review before final confirmation.

How long does it take to receive a proposed solution or quotation?

Response time depends on how complete the information is and what needs to be checked. After receiving the request, the contact person should state any missing information, the next steps, and an appropriate response timeline. The website does not apply a fixed quotation timeframe to all products.

When should a entrusted import arrangement be used?

This option should be considered when a business wishes to assign import-related work under an entrusted import contract. The choice should be based on the transaction parties, products, responsibilities, and documentation needs. Please discuss the specific case to clarify roles before signing.

What documents are included in the handover package?

The list depends on the transaction arrangement and the actual shipment. The document names, named entity, providing party, handover format, and receipt time need to be confirmed. There is no default document list that applies to all services on the website.

How are changes or additional issues handled?

Send the change details to the responsible contact person together with the shipment code and reference data. The parties will assess the impact on work, documents, costs, and schedule, then confirm the updated solution as agreed. The person authorized to approve should be designated from the outset.