Each step with clear inputs and outcomes

Five coordinated steps so businesses know what to prepare, who is responsible, and when to move on to the next task.

Process

Business preparation

Coordinated work

Outcomes and conditions for moving to the next step

When changes occur

Keep the shipment code and send updated data to the same point of contact. Items requiring confirmation include the change, reason, impact on costs and schedule, and approver. Estimated milestones are adjusted when implementation conditions change.

Service agreement principles

Information intake

The business provides product details, quantity, pickup and delivery locations, and documentation requirements.

The point of contact consolidates requirements and the tasks the business has already completed.

A list of available and missing data, and the responsible person for providing it. Move to the next step when sufficient inputs are available to review the proposed option.

Review the proposed option

Provide catalogues, specifications, and transaction conditions as required for the specific case.

TBS coordinates the review of goods, delivery, and documentation matters; distinguishes verified information from items that remain open.

The scope that can be discussed, applicable conditions, and points requiring confirmation before preparing a quotation.

Agree on scope and costs

The business confirms the proposed option, the authorized approver, and handover requirements.

The parties compare the quotation, included and excluded items, responsibilities, validity, and payment terms.

The quotation or agreement is approved; the contract follows the proposed option. Work is organized only when the agreed conditions are met.

Organize work by shipment

Suppliers and the business hand over goods, data, and documents according to assigned responsibilities.

Points of contact carry out their assigned tasks; update milestones and record discrepancies, if any.

Work results by milestone. Any changes affecting the scope must be reviewed and confirmed according to the agreement.

Handover and reconciliation

The receiving party coordinates inspection at the handover point and responds on any matters requiring clarification.

The parties reconcile goods, work, documents, and payments against the proposed option and approved changes.

Handover confirmation and a list of outstanding matters requiring further handling, if any, together with the responsible point of contact.